FrontRange Solutions, an established global market leader in Customer Relationship Management (CRM), IT Service Management and Voice applications for the mid-market, confirmed the availability of GoldMine® Premium Edition (PE).  This new edition of the award-winning GoldMine product line (www.goldmine.com) provides a common platform for sales force automation, direct marketing, customer service and CRM, which offers small and mid-size businesses with a cohesive approach to the full customer lifecycle.
GoldMine PE, based upon the familiar structure of GoldMine Corporate Edition (CE) and GoldMine Standard Edition (SE), is well suited for existing customers familiar with GoldMine who want to add customer service and many new features in Premium Edition including a new workflow, user interface and service & support module. Businesses new to GoldMine will also find Premium Edition a very robust and comprehensive solution for sales automation and customer service capabilities to solve their business problems.
The release of Premium Edition follows GoldMine Enterprise Edition (EE).  GoldMine EE is tested and compatible with Microsoft Windows Vista® and is a featured product in the Windows Vista launch. Like GoldMine Enterprise Edition, Premium Edition is also compatible with Windows Vista.
“FrontRange is building on the tremendous success of the GoldMine product line with two brand new editions: GoldMine Premium and GoldMine Enterprise,” said Kevin J. Smith, Vice President of Products for FrontRange Solutions. “Premium Edition satisfies those who want a fast implementation and the newest capabilities in CRM including sales force automation and customer service and support.”
The new user interface in GoldMine Premium Edition is more efficient and includes links for recently viewed items, improved search capabilities, fields that auto-complete to reduce typing, and tabs and workflow that can be personalized.  In addition, GoldMine PE features dynamic sorting and filtering, which allows users to add attributes and criteria to a search by clicking within results, as well as sort by different criteria on-the-fly without re-running a query.  Dynamic sorting and filtering is more robust than the flat-list searches common in many CRM solutions, and saves users time and delivers information in an easy-to-use format. 
“Premium Edition gives businesses more capability for maximizing customer relationships and gleaning business intelligence to better understand customer segments, product success, lifetime value of customers and more,” said Greg Anderson, Senior Product Director for GoldMine.  “Additionally, Premium Edition gives other knowledge workers in the company an easy interface to gain insight on how customers are reacting to and using the products and services offered.”